Free limited assistance on covered highways
Free roadside assistance in
Arizona: Incident Response Unit.
ADOT's Incident Response Unit patrols Phoenix-area freeways to protect incident scenes, relocate disabled vehicles and provide limited motorist assistance.
Official sources checked October 6, 2026The unit is dispatched through ADOT traffic operations and public-safety channels rather than a published direct request line. Call 911 when a disabled vehicle creates immediate danger.
Phoenix metropolitan freeways and other locations when assigned for incident response; this is not statewide on-demand roadside coverage.
ADOT publishes active Phoenix-metro incident-response coverage but does not publish a consumer call-out schedule on the program page.
At a glance
Key facts about Incident Response Unit
This record separates the program operator, request method and actual patrol coverage so motorists can see what the published service does—and what it does not promise.
- Official program
- Arizona ADOT Incident Response Unit
- Operating agency
- Arizona Department of Transportation
- Published cost
- Free limited assistance on covered highways
- Service area
- Phoenix metropolitan freeways and other locations when assigned for incident response; this is not statewide on-demand roadside coverage.
- Request or dispatch route
- The unit is dispatched through ADOT traffic operations and public-safety channels rather than a published direct request line. Call 911 when a disabled vehicle creates immediate danger.
- Information checked
- October 6, 2026
Operator and base
Who runs Incident Response Unit
Arizona Department of Transportation administers or operates this public motorist-assistance program. The service works through mobile patrol vehicles and traffic-management dispatch rather than as a repair shop that motorists visit.
The official program material reviewed for this page does not publish a public walk-in patrol base. Use the request or dispatch method above rather than traveling to an agency office for roadside help.
Patrol footprint
Where and when the service operates
Phoenix metropolitan freeways and other locations when assigned for incident response; this is not statewide on-demand roadside coverage.
ADOT publishes active Phoenix-metro incident-response coverage but does not publish a consumer call-out schedule on the program page.
The operating agency publishes coverage as a corridor, route or patrol-area description rather than a guaranteed pickup radius. A vehicle inside the described area is not guaranteed an available unit.
Published assistance
What Incident Response Unit can provide
These services are summarized from the operating agency's current public information. The attending operator decides what is safe and available at the scene.
- Flat-tire assistance when safe
- Disabled-vehicle relocation
- Traffic control and incident-scene protection
- Debris and lane-clearance support
Before relying on it
Coverage and service limits
- This is an incident-management patrol, not a commercial roadside membership.
- Assistance is not guaranteed and higher-priority incidents take precedence.
- ADOT does not publish a direct consumer dispatch number for the unit.
If you are stranded
What to do before help arrives
These steps combine the program's published request guidance with basic roadside-safety precautions. Conditions at the scene always take priority.
- 01
Move as far away from live traffic as safely possible and switch on the vehicle's hazard lights.
- 02
Use the published request method for this program: The unit is dispatched through ADOT traffic operations and public-safety channels rather than a published direct request line. Call 911 when a disabled vehicle creates immediate danger.
- 03
Call 911 for a crash, injury, fire, vehicle in a live lane or any other immediate danger.
Primary-source record
Check the operating agency
Routes, hours and program rules can change. Use the official sources below for the latest operating information.
