No-cost assistance
Free roadside assistance in
Michigan: Safety Service Patrol.
MDOT's West Michigan Safety Service Patrol provides no-cost motorist and incident assistance on selected Kent County freeways.
Official sources checked October 6, 2026The patrol is not an on-demand service and has no public request number. Call 911 for a freeway emergency.
US-131, I-96 and I-196 in Kent County.
Monday through Friday, 6 a.m. to 7 p.m., according to MDOT's current West Michigan Traffic Operations Center page.
At a glance
Key facts about Safety Service Patrol
This record separates the program operator, request method and actual patrol coverage so motorists can see what the published service does—and what it does not promise.
- Official program
- Michigan West Michigan Safety Service Patrol
- Operating agency
- Michigan Department of Transportation
- Published cost
- No-cost assistance
- Service area
- US-131, I-96 and I-196 in Kent County.
- Request or dispatch route
- The patrol is not an on-demand service and has no public request number. Call 911 for a freeway emergency.
- Information checked
- October 6, 2026
Operator and base
Who runs Safety Service Patrol
Michigan Department of Transportation administers or operates this public motorist-assistance program. The service works through mobile patrol vehicles and traffic-management dispatch rather than as a repair shop that motorists visit.
The official program material reviewed for this page does not publish a public walk-in patrol base. Use the request or dispatch method above rather than traveling to an agency office for roadside help.
Patrol footprint
Where and when the service operates
US-131, I-96 and I-196 in Kent County.
Monday through Friday, 6 a.m. to 7 p.m., according to MDOT's current West Michigan Traffic Operations Center page.
The operating agency publishes coverage as a corridor, route or patrol-area description rather than a guaranteed pickup radius. A vehicle inside the described area is not guaranteed an available unit.
Published assistance
What Safety Service Patrol can provide
These services are summarized from the operating agency's current public information. The attending operator decides what is safe and available at the scene.
- Assistance to disabled motorists
- Vehicle and debris clearance
- Traffic control
- Support for police, fire and EMS
Before relying on it
Coverage and service limits
- Coverage is regional, not statewide.
- The patrol is not directly requestable.
- Incident clearance and roadway safety are the program's primary responsibilities.
If you are stranded
What to do before help arrives
These steps combine the program's published request guidance with basic roadside-safety precautions. Conditions at the scene always take priority.
- 01
Move as far away from live traffic as safely possible and switch on the vehicle's hazard lights.
- 02
Use the published request method for this program: The patrol is not an on-demand service and has no public request number. Call 911 for a freeway emergency.
- 03
Call 911 for a crash, injury, fire, vehicle in a live lane or any other immediate danger.
Primary-source record
Check the operating agency
Routes, hours and program rules can change. Use the official sources below for the latest operating information.
