Free in the Permian Basin
Free roadside assistance in
Texas: Permian Basin HERO.
Permian Basin HERO provides free roadside help, minor-crash clearance and incident support on designated I-20 and SH 191 sections.
Official sources checked October 6, 2026Call 877-699-HERO (4376) to request assistance or report a traffic problem. Call 911 for immediate danger.
I-20 from Penwell to the Martin County line and SH 191 from Loop 338 to Loop 250.
Daily from 6 a.m. to 6 p.m.
At a glance
Key facts about Permian Basin HERO
This record separates the program operator, request method and actual patrol coverage so motorists can see what the published service does—and what it does not promise.
- Official program
- Permian Basin Highway Emergency Response Operator Program
- Operating agency
- Texas Department of Transportation and regional partners
- Published cost
- Free in the Permian Basin
- Service area
- I-20 from Penwell to the Martin County line and SH 191 from Loop 338 to Loop 250.
- Request or dispatch route
- Call 877-699-HERO (4376) to request assistance or report a traffic problem. Call 911 for immediate danger.
- Information checked
- October 6, 2026
Operator and base
Who runs Permian Basin HERO
Texas Department of Transportation and regional partners administers or operates this public motorist-assistance program. The service works through mobile patrol vehicles and traffic-management dispatch rather than as a repair shop that motorists visit.
The official program material reviewed for this page does not publish a public walk-in patrol base. Use the request or dispatch method above rather than traveling to an agency office for roadside help.
Patrol footprint
Where and when the service operates
I-20 from Penwell to the Martin County line and SH 191 from Loop 338 to Loop 250.
Daily from 6 a.m. to 6 p.m.
The operating agency publishes coverage as a corridor, route or patrol-area description rather than a guaranteed pickup radius. A vehicle inside the described area is not guaranteed an available unit.
Published assistance
What Permian Basin HERO can provide
These services are summarized from the operating agency's current public information. The attending operator decides what is safe and available at the scene.
- Flat-tire change and tire inflation
- Gas, water and battery jump-start
- Minor vehicle repair
- Disabled-vehicle relocation
- Crash-scene traffic control and debris removal
Before relying on it
Coverage and service limits
- Only the published I-20 and SH 191 sections are covered.
- The program operates during its published daily shift rather than 24/7.
- Free help is limited to immediate roadside assistance and safe clearance.
If you are stranded
What to do before help arrives
These steps combine the program's published request guidance with basic roadside-safety precautions. Conditions at the scene always take priority.
- 01
Move as far away from live traffic as safely possible and switch on the vehicle's hazard lights.
- 02
Use the published request method for this program: Call 877-699-HERO (4376) to request assistance or report a traffic problem. Call 911 for immediate danger.
- 03
Call 911 for a crash, injury, fire, vehicle in a live lane or any other immediate danger.
Primary-source record
Check the operating agency
Routes, hours and program rules can change. Use the official sources below for the latest operating information.
