When roadside help may be enough
- The vehicle is at home, work or in another safe location
- The suspected repair can be completed without workshop equipment
- Parts and diagnosis can be arranged before the visit
When a tow is the safer option
- The vehicle is exposed to moving traffic
- There is major engine, transmission, brake or steering damage
- A lift, alignment rack or extensive disassembly is required
What to tell the provider
Clear information helps a dispatcher send the right vehicle and equipment. Provide:
- Symptoms, warning lights and recent noises
- Vehicle year, make, model and engine
- Exact location and working space
- Any recent repairs or diagnostic codes
Check coverage before service begins
Roadside plans and providers impose different mileage, labor, vehicle and parts limits. Ask what is included, the destination, total estimated charge and accepted payment method before authorizing work.
Reference: AAA minor roadside repair overview