When roadside help may be enough
- You know the symptom but not the exact service required
- The vehicle may need a jump, tire change, lockout or fuel delivery
- A dispatcher can confirm the correct equipment before sending help
When a tow is the safer option
- The vehicle has collision, brake, steering or wheel damage
- There is fire, smoke, a serious leak or another immediate hazard
- The vehicle cannot be made safe to drive at the roadside
What to tell the provider
Clear information helps a dispatcher send the right vehicle and equipment. Provide:
- Exact location, direction of travel and nearby landmarks
- Vehicle year, make, model and approximate weight
- The symptoms and any warning lights or visible damage
- Whether you have a spare tire, wheel-lock key or special towing requirements
Check coverage before service begins
Roadside plans and providers impose different mileage, labor, vehicle and parts limits. Ask what is included, the destination, total estimated charge and accepted payment method before authorizing work.
Reference: AAA roadside assistance services