When roadside help may be enough
- Keys are visible inside a locked vehicle
- A mechanical key or lock is not operating normally
- An automotive locksmith can verify and support the vehicle
When a tow is the safer option
- The ignition or steering lock is damaged
- A replacement key cannot be programmed at the location
- The vehicle must be secured after theft or collision damage
What to tell the provider
Clear information helps a dispatcher send the right vehicle and equipment. Provide:
- Vehicle year, make and model
- Where the keys are and whether a spare exists
- Whether the key, lock or window is damaged
- That you can provide identification and proof of access rights
Car lockout roadside assistance questions
Can roadside assistance unlock a car?
Many roadside-assistance plans and local operators include vehicle lockout service. Coverage, service limits and proof-of-access requirements vary, so confirm the terms before dispatch.
Does roadside assistance send a locksmith?
The service may send a roadside technician or an automotive locksmith, depending on the vehicle and problem. Key cutting, replacement fobs and programming may be separate from a basic unlock.
When is towing safer than an unlock?
A tow may be appropriate when the ignition or steering lock is damaged, a replacement key cannot be programmed at the vehicle, or the vehicle cannot be secured after theft or collision damage.
Check coverage before service begins
Roadside plans and providers impose different mileage, labor, vehicle and parts limits. Ask what is included, the destination, total estimated charge and accepted payment method before authorizing work.
Reference: GEICO lockout service guidance
