MA roadside guide
Roadside assistance in
Massachusetts.
Massachusetts has numbered routes, named expressways and closely spaced exits, so provide both the roadway name or number and the travel direction.
- I-90
- I-93
- Route 3
Use emergency services for injuries, fire, a hazardous obstruction or a vehicle exposed to moving traffic. A roadside provider is not an emergency responder.
Before requesting help
Describe the exact Massachusetts location
Identify a tunnel, bridge, ramp, service plaza or breakdown lane and the nearest exit. In western or coastal areas, add snow, flood, ferry or narrow-road constraints before dispatch.
- 01Road and direction
Name the highway or street, direction of travel and the nearest exit, mile marker or cross street.
- 02Safe access
Say whether the vehicle is on a shoulder, ramp, median, parking area or unpaved approach and describe traffic exposure.
- 03Vehicle and problem
Give the year, make, model, approximate weight and symptoms, plus trailer, wheel or towing restrictions.
Official traveler information
Check Mass 511
Review current incidents, closures and road conditions before choosing a route or towing destination. This is a travel-information service, not a roadside dispatch company.
Choose by problem
Roadside service guides
Choose the problem first, then confirm that the dispatched operator supports the vehicle and location.
Before authorizing work
Confirm the full callout
- CoverageAsk the dispatcher to repeat the exact location and confirm a provider accepted it.
- PriceRequest the callout fee, included service, mileage and payment method.
- Arrival estimateTreat an estimate as changeable, especially during storms and major incidents.
- Towing destinationConfirm that the shop or charging site can receive and support the vehicle.